Many Walmart shoppers in Texas are expressing their frustration over recent changes to the store’s checkout policies. Here’s a detailed look at the situation.
According to the source, customers are increasingly annoyed every time they step into Walmart.
The retailer recently updated its checkout policy to restrict self-checkout lanes to 15 items or fewer.
One shopper shared on X that they were asked to leave the self-checkout area after scanning 23 items.
They were then forced to join a long line with customers who had full carts, leading to a frustrating shopping experience.
In some Walmart stores, the situation is even worse.
At these locations, only Walmart+ subscribers are permitted to use the self-checkouts, leaving other customers with fewer options.
Additionally, Walmart has introduced a policy allowing stores to close self-checkouts during peak hours. This change has left many customers frustrated and waiting in long lines.
Another shopper posted on X that their dissatisfaction was so great during their last visit—despite usually spending $500 a month at Walmart—that they decided to leave their cart behind and shop elsewhere, specifically at Food Lion from now on.
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Walmart is aware of the backlash, with the company responding to customer complaints on social media.
They seem to be seeking feedback and may make adjustments to their policies based on customer reactions. Hopefully, these efforts will lead to more customer-friendly changes.